HOSPITALITY FUNDAMENTALS

Business Hospitality Foundations 100

*This program is currently waiting for PTIB approval.

Category :

Career Program

Duration:

24 weeks | 480 hours (Including working experience 240 hours)

Tuition Fee:

$ 5,600

Start Date:

2022 (6 weeks intakes)

Jan 4 / Feb 14 / Mar 28 / May 9 / Jul 4 / Aug 15 / Sep 26 / Nov 7

2022 (4 weeks intakes)

Jan 4 / Jan 31 / Feb 28 / Mar 28 / Apr 25 / May 24 / Jul 4 / Aug 2 / Aug 29 / Sep 26 / Oct 24 / Nov 21

Live – available
Recording – not available

2023 Start Dates:

Jan 23 / Feb 20 / Mar 20 / Apr 24 / May 22 / Jun 19 / Jul 17 / Aug 14 / Sep 11 / Oct 9 / Nov 6 / Dec 4

Spring Break: Mar 27 – Mar 31
Christmas Break: Dec 18 – Dec 29

Overview

Glenn College’s Hospitality Management Diploma is an AHLEI recognized, one-year, 12 course diploma that prepares students with the knowledge and skills to undertake future employment in the hospitality and food and beverage management industry. The first part of the course focuses on providing the ground for the key concepts and skills required of a hospitality management professional while the second provides knowledge of managing specific hospitality sectors including the management of front office, housekeeping, sales and marketing, and human resources.

Topics/Learning Objectives

Upon completion of this program, the successful student will have reliably demonstrated the ability to:

Be able to communicate as a hospitality industry manager with both staff and customers.
Demonstrate expertise in leadership skills in the hospitality sector.
Identify and assess financial information and its implications on business with regard to developing a hospitality enterprise.
Effectively market and provide appealing, responsible, and professional food and beverage services to your customers.
Be able to manage front-of-the-house and back-of-the-house hotel and restaurant operations.
Manage and resolve human relations conflicts and safety issues in the context of the hospitality sector.
Analyze and understand emerging hospitality industry trends and innovations.
Apply principles of sustainable decision-making and practices in the context of the hospitality business.
Apply critical thinking and problem-solving techniques to make sounds management decisions and recommendations
Apply principles and practices of guest and customer services in a hospitality setting.

At the end of Glenn College Hospitality Management Diploma Program, students will be able to demonstrate a knowledge of management operations in the hospitality industry; including food and beverage, financial management, supervision and leadership, human resources, housekeeping, marketing and sales.

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Instructional Activities, Design and Delivery Mode

The program has been designed to involve students in a variety of learning environments and instructional delivery methods. Throughout the year students participate in lectures, seminars, small group discussions, guest speakers, role plays, hotel and restaurant settings, and computer labs.

Most of the classroom time exposes students to both the theory and practical application of hospitality management concepts and skills. Course projects such as reports and term paper assignments strengthen the understanding of course topics and give students opportunities to apply effective management practices. Guest speakers and guided tours of successful hotels and restaurants will further enhance the program curriculum. Some projects require students to choose their own topic, allowing them to research information and ideas that are of interest and in keeping with their own career goals.

Every student will be required to complete 00 hours of co-op to get a chance to apply the knowledge and skills they’ve received in a professional setting and gain valuable hands-on experience.

Program Outline

Program Organization

Students must complete all of:

Title of Course	# of Hours
HOSP 100 The Lodging and Food Service Industry	80
HOSP 241 Management of Food and Beverage Operations	80
HOSP 261 Hotel and Restaurant Accounting	80
HOSP 333 Managing Front Office Operations	80
HOSP 338 Managing Housekeeping Operations	80
Work Experience Term (Co-op)	-

Every student will be required to complete 00 hours of co-op to get a chance to apply the knowledge and skills they’ve received in a professional setting and gain valuable hands-on experience.

Program and Homework Duration

Total program hours: 480 hours = 24 weeks
Homework hours per week: 6 – 18 hours

Required Program Materials

List of course textbooks:

The Lodging and Food Service Industry, 8e
Managing Front Office Operations, 9e
Managing Housekeeping Operations, Revised 3e
Management of Food and Beverage Operations, 6e
Hotel and Restaurant Accounting, 8e
Supervision in the Hospitality Industry, 5e

Admissions Requirements

Minimum 18 years old.
Proof of English proficiency through one of the following:
- BC English 12 with a minimum C+ grade
- IELTS 5.5 or TOEFL band 46 – 59 or TOEC band 605 – 780
- Glenn College English Proficiency Test with an 80% minimum
- Glenn College Level 5 PST course

Methods of Evaluation

Final course examinations
individual assignments
Group assignments
Weekly course chapter tests

Delivery Method

In-class instruction, seminar format

Graduation Requirements

Minimum of 70% grade per course of the program to obtain the GC AHLEI Hospitality Fundamentals Certificate

Career Occupations

Food and Services Staff, Guest Services, Front Desk Staff, Room Service and Housekeeping, Cook, Server, Administration Assistant