Medical English Course 1

(Patient Interactions)

Category :

Online Program


4 weeks | 90 hours

Tuition Fee:


Retake Fee:


Start Date:



Live – available

Recording – available

Intake : Everyday


Medical English 1: Patient Interactions is the first in a series of three courses in the Medical English program at Glenn College. This course will teach students the different ways of interacting with patients over the phone and in person while using a variety of words and expressions related to patient interaction.

This course is broken into four modules with each module having two lessons.
Each course has a quiz after each module, a cumulative midterm, and a final test. The final test is cumulative test of modules three and four.

Topics/Learning Objectives

Upon successful completion of Medical English 1, students will be able to:

  • Recognize and employ a variety of phrases when greeting and checking in patients at the hospital, doctor’s office, and over the phone

  • Employ key phrases and vocabulary commonly used at a pharmacy and in the ER 
  • Demonstrate appropriate usage of dental terminology when interacting with patients at the dentist
  • Identify different triage levels and identify different symptoms to assign patients in ER to appropriate priority levels of care
  • Demonstrate competency in communicating with a variety of patients over the phone as an emergency dispatcher or a receptionist
  • Employ a variety of questions a nurse or doctor may ask when assessing their patients’ concerns
  • Provide accurate instructions in regards to medication dosage and describe possible side effects of certain medications to patients

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Course Outline

Course One: Patient Interactions

Module Details
Module 1 Lesson 1: Greeting patients (on the Phone)
Lesson 2: Greeting patients (in Person)
Module 1 Quiz (10%)
Module 2 Lesson 1: Nurse-Patient Interactions
Lesson 2: Doctor-Patient Interactions
Module 2 Quiz (10%)
Midterm (20%)
Module 3 Lesson 1: Dentist-Patient Interactions
Lesson 2: Pharmacist-Customer Interactions
Module 3 Quiz (10%)
Module 4 Lesson 1: 9-1-1 Dispatchers and Paramedics
Lesson 2: The Emergency Room (The ER)
Module 4 Quiz (10%)

Final Assignment (20%)

Final Test (20%)

Course Materials

Required course textbooks:

  • Medical English by Glenn College

Methods of Evaluation

Medical English 1 evaluates students with the following:

  1. Module quizzes (10% per module)
  2. A midterm (20%)
  3. A final test (20%)
  4. A final assignment (20%)

Delivery Method

Students have the option of taking this program online or in person.

Teaching Method

Both the in-person and online formats of the program will be conducted in a lecture format.

Program Duration

  • Total Program hours: 240

    Medical English 1 consists of a total of 80 hours. The duration to complete this course is 4 weeks from the start date.

Admissions Requirements

  • BC English 12 with a minimum C+ grade
  • IELTS 5.5 or TOEFL band 46 – 59 or TOEC band 605 – 780
  • Glenn College/ Global College English Proficiency Test with a 70% minimum.

Graduation and Accreditation Requirements

  • Graduation
    For successful completion, the overall mark for this program must be a minimum of 70%.
  • Accreditation
    Students upon successful completion of each course (a minimum overall mark of 70%) will be granted a certificate as well as receive a Letter of Acceptance (LOA).